Refund policy
60-day money-back guarantee
We offer a 60-day money-back guarantee, which means you have 60 days after receiving your order to request a return.
You may request a return for any reason, including if the bottle has been opened.
How to start a return
To start a return, contact us at support@neurovesa.com with:
- Your order number
- The name/email used to place the order
- A short note that you would like to request a return
Return shipping
Customers are not required to ship the bottle back.
How the return process works
- Email us at support@neurovesa.com to request a return (include your order number).
- We reply to confirm your refund within 24 hours.
- Your refund is processed to the original payment method — you do not need to return the bottle. Keep or discard it at your discretion.
Refunds are typically processed within 10 business days after the return is processed. Please note it can take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your refund was processed, please contact us at support@neurovesa.com.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We'll work with you to make it right.
Subscription renewal refunds
This section applies to Auto-Refill subscriptions for eudopa.
Before your renewal ships. You can skip, pause, or cancel an upcoming renewal at any time from your account (Account → Manage Subscription) or by emailing support@neurovesa.com. If you cancel or skip before a renewal has been charged, you will not be billed for that renewal. If a renewal has already been charged but has not yet shipped, contact us within 48 hours of the charge at support@neurovesa.com and we will issue a full refund to your original payment method.
After your renewal ships. Once a renewal order has shipped, our 60-day money-back guarantee (above) applies to that shipment. You have 60 days from the date you receive the renewal to request a return and refund under the same terms as any other order. To initiate a return, follow the "How to start a return" steps above.
Disputing a recurring charge. If you see an unexpected charge on your statement, please email support@neurovesa.com with your order number, charge date, and amount before disputing with your bank. We aim to respond within two business days and will refund incorrect or unauthorized charges directly to your original payment method.
Failed-renewal orders. If a renewal payment fails, we will retry up to three times over seven days and notify you by email. If payment cannot be collected, the renewal is automatically skipped — you are not charged for an order that did not ship.